DELIVERY AND SHIPPING

DELIVERY AND SHIPPING

Once your order has been placed, you will receive an order confirmation email containing your order number.

You will then receive a shipping confirmation email, to notify you that your parcel has been shipped and is on its way. Following the shipping confirmation email, there may be email updates from our transport provider, who will notify you as the parcel approaches its final destination.

Please note: Orders are dispatched within 1 business day of being placed. If there is any sort of issue and we cannot fulfil the order, we will notify you.

Shipping for Australia

*Due to the COVID-19 outbreak, please allow up to 5 extra business days in receiving your parcel. We are working closely with our transport providers to minimise the delays during this time. Orders are still aimed to be fulfilled by THE FITR team within 1 business day.*

Standard shipping times to all major cities is approximately 2-3 business days, with express being approximately 1-2 business days.

For rural/remote areas, standard shipping can take up to 7 business days.

FREE SHIPPING is applied to orders over $75 (Australia only). 

If you have not received an order within the approximated time frame, please notify us by email at: contact@thefitr.com

Please note: THE FITR is not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. THE FITR is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.

Please note, during sale periods, it may take a little longer for your parcel to be packed and prepared.

Shipping for International countries

*Due to the COVID-19 outbreak, please allow up to 10 extra business days in receiving your parcel. We are working closely with our transport providers to minimise the delays during this time. Orders are still aimed to be fulfilled by THE FITR team within 1 business day.*

INTERNATIONAL SHIPPING - FREE SHIPPING FOR ORDERS OVER $200 AUD

International orders are shipped via our chosen transport provider, and take up to 2-5 full business days from the time the parcel leaves the postal depot it originated from, and depends on where you are located. Please note that your international delivery may take a little longer when going through customs, depending on your country’s policies. THE FITR do not control, and are not responsible for customs fees or policies and apologise for any inconvenience may impact you. Furthermore, THE FITR are not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. THE FITR is not responsible for any packages once they are in the hands of any one of our transport providers.

If payment to customs is not made, your order will be returned to THE FITR and a shipping handling fee will be deducted from your refund amount.

Please note, during sale periods, it may take a little longer for your parcel to be packed and prepared.

We ship to most countries worldwide, however please check shipping rates out at checkout, as the rate will depend on weight.